Hi Casey, Thanks for that, the requestor is a different email address from what is being used for the actor making the API call but the name is the same. I've just changed the name and we've retested.
I can see NotifyActor correctly decide not to hassle the person who created the ticket. Cheers, Andrew On Wed, 2016-10-05 at 19:37 -0700, Kenneth Crocker wrote: > Andrew, > If RT believes the Requester is also the actor requesting the ticket, > it doesn't usually (depends on default settings for "Notify Actor") > send a notification to the person making the request. It's considered > redundant. Read about the setting and change the setting. > Good Luck. > Casey > > On Oct 5, 2016 7:30 PM, "Andrew Ruthven" <[email protected]> wrote: > > Hey, > > > > We're running RT 4.2.8 and using the API to create some tickets. > > But, > > no notification is sent out to the requestor we're setting. We are > > using a privileged account to connect to the API. > > > > I can see the requestor set on the ticket when I check the website, > > but > > no recipients are considered when the scrip runs: > > > > Oct 6 14:21:09 cat-prod-rt RT: [1145] Working on mailfield To; > > recipients are (/usr/share/request- > > tracker4/lib/RT/Action/SendEmail.pm:639) > > ... > > Oct 6 14:21:09 cat-prod-rt RT: [1145] No recipients found for > > deferred > > delivery on transaction #213681 (/usr/share/request- > > tracker4/lib/RT/ > > Action/SendEmail.pm:691) > > Oct 6 14:21:09 cat-prod-rt RT: [1145] <rt-4.2.8-1145-1475716868- > > 1698.2 > > [email protected]> #25796/213681 - Scrip 22 On Create > > Notify > > Requestor > > > > Is there anything we can do to make this work? > > > > Cheers, > > Andrew > > > > -- > > Andrew Ruthven, Wellington, New Zealand > > [email protected] | linux.conf.au 2017, Hobart, AU > > New Zealand's only Cloud: | The Future of Open Source > > https://catalyst.net.nz/cloud | http://linux.conf.au > > > > > > > > --------- > > RT 4.4 and RTIR training sessions, and a new workshop day! https:// > > bestpractical.com/training > > * Boston - October 24-26 > > * Los Angeles - Q1 2017 -- Andrew Ruthven, Wellington, New Zealand [email protected] | linux.conf.au 2017, Hobart, AU New Zealand's only Cloud: | The Future of Open Source https://catalyst.net.nz/cloud | http://linux.conf.au --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
