On Wed, Oct 05, 2016 at 09:20:06PM +0200, Joop wrote: > On 5-10-2016 14:33, Alex Hall wrote: > > Oh right, of course. Still not used to all the commands available, I > > guess. For anyone who is reading this and needs to locate the folder, > > I found it at > > /usr/local/share/request-tracker4/Plugins > > In there is a folder for this extension, and presumably others I > > install. In the extension's folder is etc, and in that is the > > configuration file. > > > > All that said, I don't see a difference between the RT with this > > plugin active and the one without it. Just as much extraneous detail > > seems to be on both pages. It looks like my only recourse now is to > > try the basic interface option. > > > Hmm, thats strange as I seem to remember that the only things being > shown is Create/Correspond/Comment. There is a user preference which can > add back all the transaction types available. Its in the Ticket Display > box at the end and that can be reached using the righthand menu > Settings/Preferences. > I'm thinking that the extension is not enabled. (See the menu > Admin/Tools/SystemConfiguration). I'm on RT-4.4.0 > > Regards, > > Joop >
Hi Joop, Alex is referring to the things like 'Brief headers -- Full headers' and 'Download (untitled) / with headers' links that adorn the updates. Regards, Ken --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
