On 5-10-2016 14:33, Alex Hall wrote: > Oh right, of course. Still not used to all the commands available, I > guess. For anyone who is reading this and needs to locate the folder, > I found it at > /usr/local/share/request-tracker4/Plugins > In there is a folder for this extension, and presumably others I > install. In the extension's folder is etc, and in that is the > configuration file. > > All that said, I don't see a difference between the RT with this > plugin active and the one without it. Just as much extraneous detail > seems to be on both pages. It looks like my only recourse now is to > try the basic interface option. > Hmm, thats strange as I seem to remember that the only things being shown is Create/Correspond/Comment. There is a user preference which can add back all the transaction types available. Its in the Ticket Display box at the end and that can be reached using the righthand menu Settings/Preferences. I'm thinking that the extension is not enabled. (See the menu Admin/Tools/SystemConfiguration). I'm on RT-4.4.0
Regards, Joop --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
