Hi.
Dunno if it is the best way, but what I do it in RT 4.4.1 is edit the file:
/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm
Around line 349 look for this block of code, and add the line indicated with
the plus (+) in front of it (without including the plus sign itself).
my $found_pseudoheaders = 0;
foreach my $line (@content) {
next if $line =~ /^\s*$/ && ! $found_pseudoheaders;
+ last if $line =~ m/^(from:|cid:)/i;
last if $line !~ /^(?:(\S+(?:{.*})?)\s*?:\s*?(.*)\s*?|)$/;
last if not defined $1 and $found_pseudoheaders;
next if not defined $1;
What this does is bail out of processing further lines as mail commands once it
finds a line beginning with “From: “ (e.g. from a forwarded email).
It ALSO drops out if it finds “cid:”, which we sometimes saw with inline images
being forwarded.
Please note that on older versions of RT, this block of code was found
somewhere around line 228 in:
/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm
Thanks,
Brent
From: rt-users [mailto:[email protected]] On Behalf Of
Chris McClement
Sent: Sunday, October 02, 2016 7:56 PM
To: [email protected]
Subject: [rt-users] Excluding Commands from CommandbyMail parsing
I've implemented the CommandbyMail extension
(http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm<https://urldefense.proofpoint.com/v2/url?u=http-3A__search.cpan.org_dist_RT-2DExtension-2DCommandByMail_lib_RT_Extension_CommandByMail.pm&d=DQMFaQ&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=w9n7nGyNHOocCsnkMnUOldv0qFl-mPDh51ajkbOaN3U&s=m5LJCFX4expBhfaKyApPYQfuwomxu0xiMr9dCbEBbAY&e=>)
in my RT 4.4.4 installation. It works well - almost too well! I am getting
"Extended Mailgate Errors" returned because the plugin is parsing the message
body for "Command: value" (which it is meant to do) and picking up, in emails
forwarded to RT:
"To: [email protected]<mailto:[email protected]>"
"From: [email protected]<mailto:[email protected]>"
"sent: the_date_sent"
And trying to process them as commands.
In addition, forwarded emails have "Subject: [Support ID #12345]
some_new_subject" and this is changing the subject of the RT job to the new
subject, which is different from the subject used when the ticket was
originally created.
Is there a way to stop CommandbyMail from parsing "to:" "from" and "sent:" as
commands, or at least configuring it to not return errors when it fails to
match it to a valid command? And is there a way to prevent parsing "Subject:
xxxx" so that my subjects no longer change?
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