I've implemented the CommandbyMail extension ( http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm) in my RT 4.4.4 installation. It works well - almost too well! I am getting "Extended Mailgate Errors" returned because the plugin is parsing the message body for "Command: value" (which it is meant to do) and picking up, in emails forwarded to RT:
"To: [email protected]" "From: [email protected]" "sent: the_date_sent" And trying to process them as commands. In addition, forwarded emails have "Subject: [Support ID #12345] some_new_subject" and this is changing the subject of the RT job to the new subject, which is different from the subject used when the ticket was originally created. Is there a way to stop CommandbyMail from parsing "to:" "from" and "sent:" as commands, or at least configuring it to not return errors when it fails to match it to a valid command? And is there a way to prevent parsing "Subject: xxxx" so that my subjects no longer change?
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
