I got the problem of all users viewing all queues sorted. However, even if I grant "create tickets" on a given queue to either everyone or privileged, no one is able to select anything but their own queue when creating tickets. Do I have to let users see a queue in order to open a ticket in it? I hope not, but I'm starting to think that's the only way.
On Wed, Sep 28, 2016 at 10:45 AM, Alex Hall <[email protected]> wrote: > Hi all, > I'm getting more comfortable with global versus group rights, and system > groups versus created groups. However, there's an odd thing happening with > some of the users we're adding to RT that I can't track down. > > Some users, ones I created weeks ago during alpha testing, can only view > the queue to which their group is assigned. The problem there is that they > should be able to open tickets in other queues, though not view tickets in > other queues. > > The other thing is that new users have access to *all* queues, despite > their group being set up in what I believe to be the same way. I want them, > too, to be able to open a ticket anywhere but view tickets only for their > queue. > > I've revoked the global right to "view queue" for everyone, privileged, > and unprivileged. I've granted that same right for the groups. I've also > checked, and the users in question are in the right groups and no more. > > Again: my goal is to let all users, except admins, open a ticket in any > queue but only view/manage tickets in their own queue. Thanks. > > -- > Alex Hall > Automatic Distributors, IT department > [email protected] > -- Alex Hall Automatic Distributors, IT department [email protected]
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