We are seeing something very similar for every correspondence after upgrading to 4.4. The call to load the Scrips and Recipients box when updating a ticket contains the entire content of the message in the string, which is often leading to this 414 error. We never ran into this issue in 4.2.
> We are running rt-4.4.0 and just noticed that selecting a One-time Cc > gives an internal error in the Scrips and Recipients block. > The error is: > > [9625] [Thu Apr 7 12:37:48 2016] [warning]: Use of uninitialized value in > split at /opt/rt4/share/html/Helpers/PreviewScrips line 81. > (/opt/rt4/share/html/Helpers/PreviewScrips:81) > [9625] [Thu Apr 7 12:37:48 2016] [error]: Operation "eq": no method found, > left argument has no overloaded magic, > right argument in overloaded package Email::Address at > /opt/rt4/share/html/Helpers/PreviewScrips line 115. > > Stack: > [/opt/rt4/share/html/Helpers/PreviewScrips:115] > [/opt/rt4/share/html/Helpers/autohandler:51] > [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696] > [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375] > [/opt/rt4/share/html/autohandler:53] > (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) > > Anyone else seen that? > > We are running rt with a couple of extensions but none of them should be > touching something in that part of the code. > > Something related to this, namely PreviewScrips. If you reply/comment to > a large message body then apache will log a 414 and there will be no > text in the Scrips and Recipients block. > Looking at the apache logs shows a very large GET request which looks > like an URL encoded block of text which is 8000 chars. > Shouldn't PreviewScrips use POST instead of GET because of the possible > large amount of text? > > Regards, > > Joop Thanks. Sean Cwiek MeL Systems Specialist Midwest Collaborative for Library Services (MCLS) Phone: 800-530-9019 ext. 148 Phone: 517-492-3848 [email protected]<mailto:[email protected]>
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