Anybody able to provide any insight here? Or a work around that accomplishes the same thing? Still experiencing this issue.
Thanks, Matt On Thu, Feb 18, 2016 at 1:52 PM, Matt Brennan <[email protected]> wrote: > Good Day, > > We have been using MandatoryOnTransition for some time now to require > certain custom fields be populated when a ticket is resolved. One of the > effects is that it adds those custom fields to the Resolve action screen. > > One of our teams recently asked us to add CustomFieldsOnUpdate which, of > course, adds all custom fields to the update screen (note: for the queue in > question the Resolve action has been set to update, not comment). > > The result, now, is that all custom fields are shown twice when they go > to resolve a ticket in their queue. This causes issues with the update as > two different fields have the same name. I can't seem to find any options > that will correct this behavior. The easiest way would be to > block MandatoryOnTransition from displaying the fields, but I don't see an > option to do that. > > Any insight is appreciated. > > -Matt >
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