Good Day, We have been using MandatoryOnTransition for some time now to require certain custom fields be populated when a ticket is resolved. One of the effects is that it adds those custom fields to the Resolve action screen.
One of our teams recently asked us to add CustomFieldsOnUpdate which, of course, adds all custom fields to the update screen (note: for the queue in question the Resolve action has been set to update, not comment). The result, now, is that all custom fields are shown twice when they go to resolve a ticket in their queue. This causes issues with the update as two different fields have the same name. I can't seem to find any options that will correct this behavior. The easiest way would be to block MandatoryOnTransition from displaying the fields, but I don't see an option to do that. Any insight is appreciated. -Matt
--------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
