As an added extra, we have tested this with a different supplier ticketing system that doesn't use the curly braces - "* 999999 *" - and RT is quite happy to keep this in the subject line.
So it looks more and more like RT is losing the braces and text wihin. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Subject-line-getting-munged-with-3rd-party-ticketing-system-HelpSpot-tp61416p61417.html Sent from the Request Tracker - User mailing list archive at Nabble.com. --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
