Thank you so much!!! This worked great
I really do appreciate it. Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - [email protected] > On Dec 2, 2015, at 11:14 AM, Matt Zagrabelny <[email protected]> wrote: > > Hi Joe, > > This is a guess - as we don't make use of creating child tickets with > templates. > > Replace the line, "ITNM-Topic: > {$Tickets{'TOP'}->CustomFieldValuesAsString('ITNM-Topic’)}" with the > following: > > { > my $cf = $Tickets{TOP}->LoadCustomFieldByIdentifier('ITNM-Topic'); > my $topics = $cf->ValuesForObject($Tickets{TOP})->ItemsArrayRef; > > join "\n", > map { "ITNM-Topic: " . $_->Content } > @$topics > ; > } > > The idea here is to insert into the template a line of: > > ITNM-Topic: [blah] > > for each value in your CF. > > Alternatively to test things out, use the original line and an additional > line to see if you can pass multiple values to a child ticket's CF: > > ITNM-Topic: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Topic’)} > ITNM-Topic: testing_multiple_values > > Hopefully that child ticket will have two values in its ITNM-Topic CF. > > Hope that helps! > > -m > > > On Wed, Dec 2, 2015 at 9:56 AM, Joe Kirby <[email protected] > <mailto:[email protected]>> wrote: > Thanks Matt > > When I do this ITNM-Topic: > {$Tickets{'TOP'}->CustomFieldValuesAsString('ITNM-Topic’)} I still just get > the first 1 in the list for the child ticket. It show fine in the parent > ticket of course but is not transferring down to the child. > > I am on 4.2.11 > > I appreciate your quick responses and ideas > > I included a snapshot of the parent and child in case that helped. > > <Screen Shot 2015-12-02 at 10.55.34 AM.png><Screen Shot 2015-12-02 at > 10.54.57 AM.png> > > Joe > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit <http://www.umbc.edu/doit> > Administration 627 > Office - 410-455-3020 <tel:410-455-3020> > Email - [email protected] <mailto:[email protected]> >> On Dec 2, 2015, at 10:38 AM, Matt Zagrabelny <[email protected] >> <mailto:[email protected]>> wrote: >> >> On Wed, Dec 2, 2015 at 9:35 AM, Joe Kirby <[email protected] >> <mailto:[email protected]>> wrote: >>> Matt >>> >>> I appreciate the suggestion however as a non-perl programmer I am not able >>> to transition this to my template >> >> Sure. >> >>> I was hoping to have some command that would replace this line in the >>> template so the child ticket could receive all the values from the parent as >>> I am creating this dynamical via script/template >>> >>> ITNM-Topic: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Topic’)} >> >> Just replace the "FirstCustomFieldValue" with "CustomFieldValuesAsString". >> >> -m > >
