I have a need to create a child ticket and pass on the values for a shared
custom field.
This works fine when passing a field which is limited to 1 value however I now
have a multi-value custom field and I cannot find any examples of how to pass
the secondary values if they exist.
Here is my current template that brings the first value
Any help is appreciated
Thanks
Joe
===Create-Ticket: DoIT-ITNM-OutReach
Subject: OutReach from: {$Tickets{'TOP'}->Subject}
Referred-To-By: {$Tickets{'TOP'}->Id}
Queue: 2234
InitialPriority: 99
FinalPriority: 99
Status: resolved
Requestor: {$Tickets{'TOP'}->RequestorAddresses}
AdminCc: {$Tickets{'TOP'}->Owner}
ITNM-Contact-Type: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Contact-Type')}
ITNM-Topic: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Topic')}
Content: The Online Learning team has performed an outreach and would like to
track this for planning purposes. Please refer to the linked ticket for
specific details.
ENDOFCONTENT
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - [email protected]
