Hey guys, I'm not expert in RT yet but I'd like to be. I'm having a problem with one of my scripts. I created a script below:
Condition - On Status Change Action - Notify Owner, Requestors, CCs, Admins Template - Status Change Stage - Transaction Create If I send an email to support, I'll receive back the ticket number on autoreply, but when the ticket change its status I'm not receiving a notification or any mail back to let me know the ticket changed from "open" to "assigned" or whatever status it is. I've been looking for everything on the internet but I couldn't find any information that might help me. IF you could help me I really appreciate it. Thanks, Renato Gentil -- View this message in context: http://requesttracker.8502.n7.nabble.com/Script-issue-tp59083.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
