I have a fresh installation. I created several queues, and a single user, and added that user as the AdminCC to the queues. RT ships with a scrip called "On Create Notify Owner and AdminCcs" which is enabled and left to the default settings. I set up a few aliases from addresses like [email protected] to similarly named RT queues, and emails from any address are coming in to RT fine - they show up in the web interface almost immediately - and the autoreply is being sent to the requester as desired, but the AdminCC is not being notified of the ticket creation (nor any other activity on the queue). Of course I've checked all my filters and spam queues, to no avail.
Sending a test message from [email protected] to [email protected], which injects the message into the Support queue, of which [email protected] is an AdminCC: ==> /var/log/maillog <== Nov 28 18:46:00 vps-1145625-18788 postfix/smtpd[27814]: connect from mail-wi0-f172.google.com[209.85.212.172] Nov 28 18:46:01 vps-1145625-18788 postfix/smtpd[27814]: 1DF91F5C807A: client=mail-wi0-f172.google.com[209.85.212.172] Nov 28 18:46:01 vps-1145625-18788 postfix/cleanup[27818]: 1DF91F5C807A: message-id=<CAGrUCUcOmxF_Behi2Wx=qAq29uE4=i3murdlzirjhrpz2b4...@mail.gmail.com> Nov 28 18:46:01 vps-1145625-18788 postfix/qmgr[4474]: 1DF91F5C807A: from=<[email protected]>, size=1479, nrcpt=1 (queue active) Nov 28 18:46:01 vps-1145625-18788 postfix/smtpd[27814]: disconnect from mail-wi0-f172.google.com[209.85.212.172] ==> /var/log/messages <== Nov 28 18:46:01 vps-1145625-18788 RT: [21684] <[email protected]> #1010/201 - Scrip 7 On Create Autoreply To Requestors ==> /var/log/maillog <== Nov 28 18:46:01 vps-1145625-18788 sendmail[27827]: sASNk1FV027827: from=apache, size=2377, class=-60, nrcpts=1, msgid=<[email protected]>, relay=apache@localhost Nov 28 18:46:01 vps-1145625-18788 postfix/smtpd[27814]: connect from localhost[127.0.0.1] Nov 28 18:46:01 vps-1145625-18788 postfix/smtpd[27814]: E0C42F5C8817: client=localhost[127.0.0.1] Nov 28 18:46:02 vps-1145625-18788 postfix/cleanup[27818]: E0C42F5C8817: message-id=<[email protected]> Nov 28 18:46:02 vps-1145625-18788 postfix/qmgr[4474]: E0C42F5C8817: from=<[email protected]>, size=2763, nrcpt=1 (queue active) Nov 28 18:46:02 vps-1145625-18788 sendmail[27827]: sASNk1FV027827: [email protected], ctladdr=apache (48/48), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=140377, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (Ok: queued as E0C42F5C8817) Nov 28 18:46:02 vps-1145625-18788 postfix/smtpd[27814]: disconnect from localhost[127.0.0.1] ==> /var/log/messages <== Nov 28 18:46:02 vps-1145625-18788 RT: [21684] <[email protected]> sent To: [email protected] Nov 28 18:46:02 vps-1145625-18788 RT: [21684] <[email protected]> #1010/201 - Scrip 8 On Create Notify Owner and AdminCcs ==> /var/log/maillog <== Nov 28 18:46:02 vps-1145625-18788 sendmail[27829]: sASNk2aQ027829: from=apache, size=3002, class=-60, nrcpts=1, msgid=<[email protected]>, relay=apache@localhost Nov 28 18:46:02 vps-1145625-18788 postfix/smtpd[27814]: connect from localhost[127.0.0.1] Nov 28 18:46:02 vps-1145625-18788 postfix/smtpd[27814]: 37948F5C8818: client=localhost[127.0.0.1] Nov 28 18:46:02 vps-1145625-18788 postfix/cleanup[27818]: 37948F5C8818: message-id=<[email protected]> Nov 28 18:46:02 vps-1145625-18788 sendmail[27829]: sASNk2aQ027829: [email protected], ctladdr=apache (48/48), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=141002, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (Ok: queued as 37948F5C8818) Nov 28 18:46:02 vps-1145625-18788 postfix/qmgr[4474]: 37948F5C8818: from=<[email protected]>, size=3387, nrcpt=1 (queue active) Nov 28 18:46:02 vps-1145625-18788 postfix/smtpd[27814]: disconnect from localhost[127.0.0.1] ==> /var/log/messages <== Nov 28 18:46:02 vps-1145625-18788 RT: [21684] <[email protected]> sent Bcc: [email protected] Nov 28 18:46:02 vps-1145625-18788 RT: [21684] <[email protected]> #1010/201 - Scrip 9 On Create Notify Ccs Nov 28 18:46:02 vps-1145625-18788 RT: [21684] <[email protected]> No recipients found. Not sending. Nov 28 18:46:02 vps-1145625-18788 RT: [21684] <[email protected]> #1010/201 - Scrip 10 On Create Notify Other Recipients Nov 28 18:46:02 vps-1145625-18788 RT: [21684] <[email protected]> No recipients found. Not sending. Nov 28 18:46:02 vps-1145625-18788 RT: [21684] Ticket 1010 created in queue 'Support' by [email protected] ==> /var/log/maillog <== Nov 28 18:46:02 vps-1145625-18788 postfix/local[27822]: 1DF91F5C807A: to=<[email protected]>, orig_to=<[email protected]>, relay=local, delay=1.4, delays=0.22/0.02/0/1.2, dsn=2.0.0, status=sent (delivered to command: /opt/rt4/bin/rt-mailgate --queue support --action correspond --no-verify-ssl --url https://rt.kathera.org ) Nov 28 18:46:02 vps-1145625-18788 postfix/qmgr[4474]: 1DF91F5C807A: removed Nov 28 18:46:32 vps-1145625-18788 postfix/smtp[27828]: connect to gmail-smtp-in.l.google.com[2607:f8b0:400d:c03::1a]:25: Connection timed out Nov 28 18:46:32 vps-1145625-18788 postfix/smtp[27830]: connect to gmail-smtp-in.l.google.com[2607:f8b0:400d:c03::1b]:25: Connection timed out Nov 28 18:46:32 vps-1145625-18788 postfix/smtp[27828]: E0C42F5C8817: to=<[email protected]>, relay=gmail-smtp-in.l.google.com[64.233.171.26]:25, delay=31, delays=0.22/0.05/30/0.45, dsn=2.0.0, status=sent (250 2.0.0 OK 1417218392 dl2si13416697qcb.19 - gsmtp) Nov 28 18:46:32 vps-1145625-18788 postfix/qmgr[4474]: E0C42F5C8817: removed Nov 28 18:46:33 vps-1145625-18788 postfix/smtp[27830]: 37948F5C8818: to=<[email protected]>, relay=gmail-smtp-in.l.google.com[64.233.171.26]:25, delay=31, delays=0.24/0.04/30/0.25, dsn=2.0.0, status=sent (250 2.0.0 OK 1417218393 y20si13330616qay.132 - gsmtp) Nov 28 18:46:33 vps-1145625-18788 postfix/qmgr[4474]: 37948F5C8818: removed .. Again, I scoured my account [email protected] and there is no such message. I'm tempted to use a vanilla mail account outside of Gmail to confirm that it's not a matter of filtering, but do you good ladies and gentlemen see anything obviously amiss in my logs? With regards, Tom Howell-Cintron
