Dear community, Is there anyone who can help me on this?
Best regards, Rinke On Wed, Oct 29, 2014 at 9:51 AM, Rinke Colen <[email protected]> wrote: > L.S. > > I have set up user accounts for IT staff, but not for any other > people. There is no LDAP or other directory integration. We have only > internal customers. > > Customers create tickets by sending an email. The automated response > contains a link to the ticket. When the requestor follows that link, > they are required to log in. Since they don't have a user account they > can't. > > How can I enable requestors to view their tickets without logging in? -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
