L.S. I have set up user accounts for IT staff, but not for any other people. There is no LDAP or other directory integration. We have only internal customers.
Customers create tickets by sending an email. The automated response contains a link to the ticket. When the requestor follows that link, they are required to log in. Since they don't have a user account they can't. How can I enable requestors to view their tickets without logging in? -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
