Hello Kevin, > Are your error logs on debug? If not, rerun on debug and show the logs. Can you tell me how to do this?
> Is your email html or plain text? I tried to create the mail from webinterface (I think this is HTML) and from CLI (I think this is plain text) Both didn't work > Which part of the mail is ExtractCustomFields searching? In the mail body. Best regards, Bernhard -----Ursprüngliche Nachricht----- Von: rt-users [mailto:[email protected]] Im Auftrag von Kevin Falcone Gesendet: Donnerstag, 2. Oktober 2014 17:04 An: [email protected] Betreff: Re: [rt-users] problem with ExtractCustomFieldValues Extension On Mon, Sep 29, 2014 at 10:00:30AM +0000, Eierschmalz, Bernhard wrote: > 4. Create a Ticket with content “Kategorie Service->test” in body > through > WebInterface > > 5. It did not work. > > In the error logs I cannot find any hint. Are your error logs on debug? If not, rerun on debug and show the logs. Is your email html or plain text? Which part of the mail is ExtractCustomFields searching? I'll bet if you're feeding it html, then it is seeing -> not -> -kevin -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
