Hi all,
I'm trying to install and configure the ExtractCustomFieldValues extension.
What I've done until now is:
1. Download & Install extension
2. Create a Template called ExtractCF with following content:
Kategorie Service|Body|Kategorie Service-> (.+)$||q|
As you can see "Kategorie Service" is the name of my CF.
3. Create a scrip called ExtractCF with condition "on create", ation
"Extract Custom Field Values" and template "ExtractCF"
4. Create a Ticket with content "Kategorie Service->test" in body through
WebInterface
5. It did not work.
In the error logs I cannot find any hint.
What can I do?
Best regards
Bernhard
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