On Thu, Feb 07, 2013 at 08:16:04AM -0600, [email protected] wrote: > On Thu, Feb 07, 2013 at 08:58:33AM -0500, Joshua Lansford wrote: > > Thanks to whoever credit is due for the RT program. I have been > > looking for a while for a bug tracking system I could convince my > > company to use. I am now rolling out RT for our company and almost > > everyone I talk to about it is excited to use it. I believe the > > main contributing factor is the high integration with email. This > > allows me to place RT inline with existing communication and support > > practices with minimal retraining. > > > > I have discovered the multiple image custom field option. After the > > procedure for uploading the image completes and I click on the file > > name I get RT Error Corrupted customfieldvalue URL. By Googling I > > have discovered that the max filesize of an attachment is 512KB. > > http://kb.mit.edu/confluence/pages/viewpage.action?pageId=4272898 > > However even when restricting my upload to images below this size > > the same error occurs. > > This is documentation for an MIT setup about their local limits. > You can set "MaxAttachmentSize" in your RT_SiteConfig.pm to whatever > size you need AND can support within your DB backend. We have ours > set to 10^7: > > Set($MaxAttachmentSize , 10000000); > > Obviously, the MIT setup has that set to 512KB instead.
Joshua - to expand on Ken's comments, the documentation shipped with your RT install and available to read and examine in /opt/rt4/etc/RT_Config.pm is also available to read here: http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxAttachmentSize -kevin
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