On Thu, Sep 27, 2012 at 11:57:55AM -0400, Tim Dunphy wrote: > No the mmtest user is not setup as privileged. This is is intentional. > Because unless I'm > mistaken (and I'll be the first one to admit I might be) a privileged user > will see all queues > in addition to their own.
You've misunderstood Privileged vs Unprivileged. Privileged users have access to the full RT UI, Unprivileged users will always be redirected to the SelfService UI. Privileged users do not "see everything" in RT. They see only what they are assigned rights for (otherwise how could you limit Privileged staff users to only working in a single Queue). If you want a user to see RT At a Glance, they must be Privileged. -kevin > The goal here is to get a non privileged user to see only their > queue and also I'd like it if they could see their dashboard as well. But > let me ask a stupid > question if I may. Is this all that an unprivileged user is supposed to > see? I thought even an > unprivileged user given the appropriate rights should be able to see > elements like '10 newest > tickets I own', 'My reminders' , 'quick ticket creation' and etc. But > instead this is all the > mmtest user can see: >
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