On Tue, Aug 14, 2012 at 01:26:16PM -0700, Joseph Spenner wrote: > > Ken, thanks for the info! > > Ideally, the user could set the priority value in the ticket during > > creation. > > I think I could intercept the email in /etc/aliases and insert those > > headers if a priority is exceeded. But how can I determine the priority > > (as set in RT) from the headers? Is there anything in the headers with RT > > priority info? > > You should probably add the headers conditionally when you send them from > RT using conditional template code that checks for priority. > > Cheers, > Ken > > ==== > Ken, not being a template code guru, I'm not sure where to begin. > Are there some samples? Or if it's only a few lines could you provide? > > Thanks!
The Best Practical wiki is a good place to start: http://requesttracker.wikia.com/wiki/Template Cheers, Ken
