On Tue, Aug 14, 2012 at 11:03:57AM -0700, Joseph Spenner wrote: > Is there a way to create a ticket, or some code I can apply to my existing RT > installation such that I can create a ticket in RT and have it display the > priority "!" in Outlook? I'm using RT 3.8.8. > > > Thanks! >
Hi Joseph, I think you need to add one or more of the following mail headers to your template: X-Priority: 1 (Highest) X-MSMail-Priority: High They are what Outlook/Outlook Express use to determine a high priority message. Cheers, Ken
