On 22 Jun 2012, at 17:25, Borngunners wrote:
I can access the database using the mysql command line... The database
was dumped from a previous RT database with 3.8 version and restored
to a newly created RT database with 4.02 version on a different
machine... Everything else looks like okay except creating tickets...
That leaves doing the database conversion from 3.8.x to 4.x as the most
likely reason for a problem. Did you run "make upgrade" AND "make
upgrade-database" with the database running?
-----Original Message-----
From: Bill Cole <[email protected]>
To: [email protected]
<[email protected]>
Sent: Fri, Jun 22, 2012 4:51 pm
Subject: Re: [rt-users] Error creating tickets
On 22 Jun 2012, at 6:55, Al Kay wrote:
[Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of
type 'Requestor' for ticket 879: Could not create group
(/opt/rt4/sbi$
[Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for
ticket 879. aborting Ticket creation.
(/opt/rt4/sbin/../lib/RT/Ticket.$
[Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be
created
due to an internal error (/opt/rt4/share/html/Elements/Error:82)
[Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down
[Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu)
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2
configured $
Those log lines are truncated and out of order, so it is hard to trust
that they are accurate and meaningful or to discern much meaning from
them.
However, the most likely cause of a problem like this is database
misconfiguration. Are you sure that your $DatabaseUser and
$DatabasePassword settings are correct? Can you access the database
using the mysql command-line client?
