On 22 Jun 2012, at 6:55, Al Kay wrote:
[Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of
type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$
[Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for
ticket 879. aborting Ticket creation.
(/opt/rt4/sbin/../lib/RT/Ticket.$
[Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created
due to an internal error (/opt/rt4/share/html/Elements/Error:82)
[Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down
[Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu)
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2
configured $
Those log lines are truncated and out of order, so it is hard to trust
that they are accurate and meaningful or to discern much meaning from
them.
However, the most likely cause of a problem like this is database
misconfiguration. Are you sure that your $DatabaseUser and
$DatabasePassword settings are correct? Can you access the database
using the mysql command-line client?
