On Fri, Feb 10, 2012 at 08:31:49AM -0500, Jeff Ehrenberg wrote: > I am wondering if it is possible to attach files that have been > uploaded to custom fields to an email response. We have an upload > multiple images field and an upload multiple files field that are used > on most tickets. I would like to be able to include the photos and > pdfs in the resolved email that gets sent to the requestor. I know > that the blobs are stored in the LargeContent field, but can't figure > out how to get them in to the template as attachments. Anyone know if > this is possible?
Unfortunately - you can't do this easily. You'd need to write your own subclass of the Notify actions. There is code on a branch off of the master branch which simplifies some of these code paths, but that won't be in a core release until 4.2. -kevin
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