On Fri, Dec 23, 2011 at 13:39, Stefan Vollmar <[email protected]> wrote: > Hello, > > we have recently added a new queue to our RT system: this queue is supposed > to be used by one (external) group of colleagues only and they should be able > to make any changes to it they desire. In our configuration, only the root > user can create custom fields and, if possible, it should not be necessary > for our external colleagues to have the root password to edit their custom > fields. Is it possible to give particular users of one RT group root rights > (or extended rights for editing custom fields, at least) - but only for one > queue?
SuperUser right is global only. It's possible to grant set of rights on queue level and system level that would minimize impact, but still allow users to manage queue. > Many thanks in advance. > Best regards, > Stefan > -- > Dr. Stefan Vollmar, Dipl.-Phys. > Head of IT group > Max-Planck-Institut für neurologische Forschung > Gleuelerstr. 50, 50931 Köln, Germany > Tel.: +49-221-4726-213 FAX +49-221-4726-298 > Tel.: +49-221-478-5713 Mobile: 0160-93874279 > Email: [email protected] http://www.nf.mpg.de > > > > > > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
