Nectar, Anytime RT gets an email with *no reference to an existing ticket number in the subject field* it will create a new ticket.
Kenn Crocker Consulting Servicves On Sat, Dec 17, 2011 at 2:00 AM, nectar <[email protected]> wrote: > Sir, > > Upgraded from 3.8 to rt4 at debian6 + postfix, but my new rt4 create > new tickets from loop emails. For example, if people email "hello" to > rt4, then rt4 will created ticket #2, and after some minute, rt4 will > create ticket#5 or other new tickets with the same email content. More > emails are being sent out from rt, and most of them are the same > content. > > I tried to check RT configure, postfix configure and apache configure > files. Still can not find solution. Do you have advise? > > Thank you. > > -- > Jia > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
