On Mon, Dec 12, 2011 at 04:39:23PM +0400, Ruslan Zakirov wrote: > On Mon, Dec 12, 2011 at 14:24, Brahim Sakka <[email protected]> wrote: > > Hello, > > > > I've installed RT in a Ubuntu server version 10.04 using Debian > > packages (apt-get). So the version of RT I'm running (that was > > packaged) is 3.8.7. I want to upgrade RT to the latest and greatest > > 4.0.x. > > > > Will using instructions under README and docs/Upgrading-3.8 get RT > > upgraded for me? Or should I install RT from source on a fresh server > > then export/import database and configuration data from my old 3.8.7 > > to the new 4.0.x installation? > > I'm not sure how Ubuntu layouts RT's files in the system, but probably it > uses perl's library paths for RT libs and this for sure would conflict > with RT 4.0.
No, they don't use the default library paths. > And they should be isolated from each other, especially libs. In this case > it's > much harder to install RT4.0 and RT 3.8 on the same system and point them > to different DBs, so you can test upgrade. > > You have at least two options: > > 1) use deb packages from newer ubuntu versions. I'm not an ubuntu user > to estimate effort here. However, in this case you can quickly > recover DB from backup and swap back packages. RT3.8 and RT4 can be installed alongside each other using the Debian packages. The best option for RT 4 in Ubuntu using the packages is to upgrade to 11.10 where they are already available. I believe RT3.8 is also available on 11.10. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford
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