Hi all, I'm trying to get an idea of how this would be accomplished.
What we're hoping to do is modify one of our queues so that if a requestor CC's someone on the initial ticket, that CC will be removed from all subsequent comments/correspondance. I took a quick look through the RT contributions archive, but I couldn't see any scrips that would match this functionality. Is anyone out there aware of anything like this or have a hint as to how this could be done? We need this to be done only for a single queue, so modifying RT_SiteConfig.pm isn't really an option for us. Many thanks, Dan Rohan -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
