Thanks for your suggestion Albert. I decided to create a patch and change the message in my RT instance though :)
Best regards, Aline On Wed, Nov 30, 2011 at 12:35 PM, Albert Shih <[email protected]> wrote: > Le 21/10/2011 à 18:18:55-0200, Aline Guedes a écrit > > Hello, > > > > I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open > a > > ticket with status "Stalled", I get an email with the following error > message: > > > > "Couldn't create ticket from message with commands, fallback to standard > > mailgate. > > > > Error: New tickets can not have status 'stalled' in this queue." > > You can change that by putting > > transitions => { > '' => [qw(new open resolved stalled)], > > # from => [ to list ], > new => [qw(open stalled resolved rejected deleted)], > open => [qw(new stalled resolved rejected deleted)], > stalled => [qw(new open rejected resolved deleted)], > resolved => [qw(new open stalled rejected deleted)], > rejected => [qw(new open stalled resolved deleted)], > deleted => [qw(new open stalled rejected resolved)], > }, > > instead > > transitions => { > '' => [qw(new open resolved)], > > # from => [ to list ], > new => [qw(open stalled resolved rejected deleted)], > open => [qw(new stalled resolved rejected deleted)], > stalled => [qw(new open rejected resolved deleted)], > resolved => [qw(new open stalled rejected deleted)], > rejected => [qw(new open stalled resolved deleted)], > deleted => [qw(new open stalled rejected resolved)], > }, > > > in the > > Set(%Lifecycles > > in your > > RT_SiteConfig.pm > > to allow RT create new ticket with stalled status. > > Regards. > > JAS > > -- > Albert SHIH > DIO batiment 15 > Observatoire de Paris > 5 Place Jules Janssen > 92195 Meudon Cedex > Téléphone : 01 45 07 76 26/06 86 69 95 71 > Heure local/Local time: > mer 30 nov 2011 15:33:51 CET >
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