Hi, This is a format string. Like one used in searches for tickets. AdminSearchResultFormat option has examples. Custom fields can be displayed as well.
On Thu, Oct 20, 2011 at 5:21 PM, Bart <[email protected]> wrote: > Never mind, somehow (thanks to some LDAP wiki pages) I've found the exact > name :-) > (The LDAP page: http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings > ) > This is the result of that specific line: > Set($MoreAboutRequestorExtraInfo, "WorkPhone, HomePhone, MobilePhone"); > So, it seems that you need to know the specific name and from there you can > write down the things you want to display in the More about requestor box. > (in this case the phone numbers, we don't use pagers down here so I left > that one out). > With this you have the ability to display some extra information about a > requestor directly in the ticket view. > Below a few more options there were listed on the LDAP page: > Name, EmailAddress, Organization, RealName, Address1 and Address2. > Not sure if there are more options but this should give you an idea on how > to use this setting :-) (gotta love it) > -- Bart > > > 2011/10/20 Bart <[email protected]> >> >> Hi, >> I've found these options in the RT_Config which give you some control over >> what happens in the "More about requestor" box: >> =item C<$ShowMoreAboutPrivilegedUsers> >> This determines if the 'More about requestor' box on >> Ticket/Display.html is shown for Privileged Users. >> =cut >> Set($ShowMoreAboutPrivilegedUsers, 0); >> =item C<$MoreAboutRequestorTicketList> >> This can be set to Active, Inactive, All or None. It controls what >> ticket list will be displayed in the 'More about requestor' box on >> Ticket/Display.html. This option can be controlled by users also. >> =cut >> Set($MoreAboutRequestorTicketList, "Active"); >> =item C<$MoreAboutRequestorExtraInfo> >> By default, the 'More about requestor' box on Ticket/Display.html >> shows the Requestor's name and ticket list. If you would like to see >> extra information about the user, this expects a Format string of user >> attributes. Please note that not all the attributes are supported in >> this display because we're not building a table. >> =cut >> Set($MoreAboutRequestorExtraInfo, ""); >> =item C<$MoreAboutRequestorGroupsLimit> >> By default, the 'More about requestor' box on Ticket/Display.html >> shows all the groups of the Requestor. Use this to limit the number >> of groups; a value of undef removes the group display entirely. >> =cut >> Set($MoreAboutRequestorGroupsLimit, 0); >> With that I've set these values in my RT_SiteConfig.pm: >> Set($MoreAboutRequestorTicketList, "Active"); >> Set($MoreAboutRequestorExtraInfo, ""); >> Set($MoreAboutRequestorGroupsLimit, undef); >> Set($ShowMoreAboutPrivilegedUsers, 1); >> The only option here that I can't really get working is the >> "MoreAboutRequestorExtraInfo" item. >> I'd like to use that one to display a requestors phone number (if possible >> all 4 phone numbers), is this possible? And if so, what do I enter as a >> string? >> I've tried Phone, PhoneHome, Phone Numbers, etc. but they don't seem to >> work (so I've left it blank again). >> Has anyone tried this before? I can't seem to find any documentation or >> examples. >> >> -- Bart > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Washington DC, USA — October 31 & November 1, 2011 > * Barcelona, Spain — November 28 & 29, 2011 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
