Hi, I've found these options in the RT_Config which give you some control over what happens in the "More about requestor" box:
=item C<$ShowMoreAboutPrivilegedUsers> This determines if the 'More about requestor' box on Ticket/Display.html is shown for Privileged Users. =cut Set($ShowMoreAboutPrivilegedUsers, 0); =item C<$MoreAboutRequestorTicketList> This can be set to Active, Inactive, All or None. It controls what ticket list will be displayed in the 'More about requestor' box on Ticket/Display.html. This option can be controlled by users also. =cut Set($MoreAboutRequestorTicketList, "Active"); =item C<$MoreAboutRequestorExtraInfo> By default, the 'More about requestor' box on Ticket/Display.html shows the Requestor's name and ticket list. If you would like to see extra information about the user, this expects a Format string of user attributes. Please note that not all the attributes are supported in this display because we're not building a table. =cut Set($MoreAboutRequestorExtraInfo, ""); =item C<$MoreAboutRequestorGroupsLimit> By default, the 'More about requestor' box on Ticket/Display.html shows all the groups of the Requestor. Use this to limit the number of groups; a value of undef removes the group display entirely. =cut Set($MoreAboutRequestorGroupsLimit, 0); With that I've set these values in my RT_SiteConfig.pm: Set($MoreAboutRequestorTicketList, "Active"); Set($MoreAboutRequestorExtraInfo, ""); Set($MoreAboutRequestorGroupsLimit, undef); Set($ShowMoreAboutPrivilegedUsers, 1); The only option here that I can't really get working is the "MoreAboutRequestorExtraInfo" item. I'd like to use that one to display a requestors phone number (if possible all 4 phone numbers), is this possible? And if so, what do I enter as a string? I've tried Phone, PhoneHome, Phone Numbers, etc. but they don't seem to work (so I've left it blank again). Has anyone tried this before? I can't seem to find any documentation or examples. -- Bart
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