So I have removed all the rights from a 3.8.4 migrated database into 4.0.2 for unprivileged users on all queues except the 'General' queue. I also have set in the SiteConfig file the DefaultQueue to "General", but unprivileged users still receive a screen for 'Queue selection' when creating a new ticket, AND it allows them to create tickets in queues other than the General queue.
I am a bit stumped on this. If I have removed the permissions, why can unprivileged users still see and create tickets in other queues? We have, for example Queue1, Queue2, Queue3, etc. I don't want them to see or access Queue1 - QueueN, but ONLY the General Queue.
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