Ah, Turns out our previous administrator isn't using ldap for login
authentication. I've disabled it for now but it hasn't had any effect.
I've reset the root password and managed to login successfully. So no
issues there. Then reset my user password and logged in, no problems.
Then I tried the upgrade steps again with a fresh copy of the old database
#make upgrade
#/opt/rt4/sbin/rt-setup-database --prompt-for-dba-password --action upgrade
#etc/upgrade/vulnerable-passwords
But the same problem happens when I try and login.
On 05/10/11 08:45, Kevin Falcone wrote:
On Wed, Oct 05, 2011 at 08:18:12AM +1300, Gino Lisignoli wrote:
I'm now logging to /opt/rt4/log but the only error message I get (debug) is:
[Mon Oct 3 21:02:48 2011] [error]: FAILED LOGIN for
[1][email protected] from
xx.xx.xx.xx (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
I've tried commenting out our ldap authentication method but that hasn't
helped.
What are you using to do ldap authentication?
You should be using the current version of RT-Authen-ExternalAuth
available on CPAN.
What method can I use to set the root password for rt4 in mysql?
http://requesttracker.wikia.com/wiki/RecoverRootPassword
-kevin
On 04/10/11 03:12, Kevin Falcone wrote:
On Mon, Oct 03, 2011 at 10:29:39AM +1300, Gino Lisignoli wrote:
Hello
I'm having login problems with my upgrade from 3.8.1 to 4.0.2.
I have followed the installation instructions, gotten all the cpan
packages, configured and built 4.0.2 successfully.
Then I have run the upgrade,
/opt/rt4/sbin/rt-setup-database --prompt-for-dba-password --action upgrade
Cleared the mason cache dir
etc/upgrade/vulnerable-passwords
But no existing users can login. If I can manually reset the
passwords in the pgsql database then I'm not too worried about
loosing the passwords, but what encoding method do I need to use to
reset them with.
Could this be an ldap problem? I tried looking through the logs but
none are being generated in /opt/rt4/var/log
What are you using to do ldap?
Unless you've configured it, RT doesn't log to /opt/rt4/var/log by
default.
-kevin
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RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco, CA, USA --- October 18& 19, 2011
* Washington DC, USA --- October 31& November 1, 2011
* Barcelona, Spain --- November 28& 29, 2011
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RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Barcelona, Spain November 28 & 29, 2011
