On Fri, Sep 30, 2011 at 11:07:59AM -0600, Michael Morel wrote: > What am I missing here. > > I edited RT_SiteConfig.pm with the new value but two columns still > show up when I edit Custom Fields.
Looks like someone broke this config option after I added it. Please file a bug in the bugtracker. Thanks -kevin > # pwd > /opt/rt4/etc > # grep Column * > RT_Config.pm:=item C<$EditCustomFieldsSingleColumn> > RT_Config.pm:Set($EditCustomFieldsSingleColumn, 0); > RT_SiteConfig.pm:Set( $EditCustomFieldsSingleColumn, 1); > > # cat /usr/local/bin/clean_mason.sh > rm -rf /opt/rt4/var/mason_data/obj/* > /etc/init.d/httpd restart > > # /usr/local/bin/clean_mason.sh > Stopping httpd: [ OK ] > Starting httpd: [ OK ] > # > > > On 11-09-30 10:16 AM, Michael Morel wrote: > >Thanks, I am going to dig into that today. > > > >Michael > > > > > >On 11-09-29 11:59 AM, Kevin Falcone wrote: > >>On Wed, Sep 28, 2011 at 03:48:40PM -0600, Michael Morel wrote: > >>>I have been trolling through the mailing lists for information. > >>> > >>>I have 20 "Custom Fields". > >>>The "Custom Fields" are one column in the "Display" page for a > >>>ticket and they show up fine for there. > >>>Though later on it would be nice to add some separators between > >>>fields and some text here. > >>> > >>>More importantly: > >>> > >>>I would like to modify the layout when we edit the "Custom Fields" > >>>after a ticket has been created. > >>> > >>>RT orders ticket specifics like "Subject", "Status", "Queue" into > >>>one column, fine. > >>>RT then orders the "Custom Fields" into two columns and it is a bit > >>>of a dogs breakfast. > >>> > >>>I would like to have some separators and maybe some text between > >>>them. ie. Design, Implementation > >>>I would also like to set the size of the Text box created. > >>> > >>>I know I can order them using the UI and that is helpful, but what > >>>is the best way to go about > >>>changing the formatting of the Edit page? Best Practice? > >>You can swap from 2 columns to 1 by setting the > >>EditCustomFieldsSingleColumn config option. To add breaks and extra > >>wording, you'll need to use the various callbacks in EditCustomFields > >>and the components that it calls. > >> > >>-kevin > >> > >> > >>-------- > >>RT Training Sessions (http://bestpractical.com/services/training.html) > >>* Chicago, IL, USA --- September 26& 27, 2011 > >>* San Francisco, CA, USA --- October 18& 19, 2011 > >>* Washington DC, USA --- October 31& November 1, 2011 > >>* Melbourne VIC, Australia --- November 28& 29, 2011 > >>* Barcelona, Spain --- November 28& 29, 2011 > > > >-- > >*Michael Morel* > >Systems Administrator > >Ph 403-247-7300 > >Fx 403-247-6501 > >[email protected] <mailto:[email protected]> > >www.totem.ca <http://www.totem.ca> > >*Totem Building Supplies Ltd.* > >6920 - 29th Avenue NW > >Calgary, Alberta T3B 0J4 > > > > > >-------- > >RT Training Sessions (http://bestpractical.com/services/training.html) > >* San Francisco, CA, USA --- October 18& 19, 2011 > >* Washington DC, USA --- October 31& November 1, 2011 > >* Melbourne VIC, Australia --- November 28& 29, 2011 > >* Barcelona, Spain --- November 28& 29, 2011 > > -- > *Michael Morel* > Systems Administrator > Ph 403-247-7300 > Fx 403-247-6501 > [email protected] <mailto:[email protected]> > www.totem.ca <http://www.totem.ca> > *Totem Building Supplies Ltd.* > 6920 - 29th Avenue NW > Calgary, Alberta T3B 0J4
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
