On Wed, Sep 28, 2011 at 03:48:40PM -0600, Michael Morel wrote: > I have been trolling through the mailing lists for information. > > I have 20 "Custom Fields". > The "Custom Fields" are one column in the "Display" page for a > ticket and they show up fine for there. > Though later on it would be nice to add some separators between > fields and some text here. > > More importantly: > > I would like to modify the layout when we edit the "Custom Fields" > after a ticket has been created. > > RT orders ticket specifics like "Subject", "Status", "Queue" into > one column, fine. > RT then orders the "Custom Fields" into two columns and it is a bit > of a dogs breakfast. > > I would like to have some separators and maybe some text between > them. ie. Design, Implementation > I would also like to set the size of the Text box created. > > I know I can order them using the UI and that is helpful, but what > is the best way to go about > changing the formatting of the Edit page? Best Practice?
You can swap from 2 columns to 1 by setting the EditCustomFieldsSingleColumn config option. To add breaks and extra wording, you'll need to use the various callbacks in EditCustomFields and the components that it calls. -kevin
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