Hi, RT::Extension::Utils has tool [1] that says how this particular user U got right R on this ticket T. Very handy in such cases.
[1] http://search.cpan.org/~ruz/RT-Extension-Utils-0.05/sbin/rt-check-user-right-on-ticket On Wed, Aug 31, 2011 at 1:10 AM, Michele Hershey, CTR <[email protected]> wrote: > > I'm trying to not allow a user to see tickets that are not in his queue. > > - I looked at everyone - globally they can only create > - I looked at everyone - within the forbidden queue they can only create > > I don't want this person to see comments and tickets, it will be bad. > > I should know this, but I'm failing miserably. > > Thanks, > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
