You should also check the global and queue rights for privileged users and any groups of which this user is a member.
--David -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Michele Hershey, CTR Sent: Tuesday, August 30, 2011 5:10 PM To: [email protected] Subject: [rt-users] Not allowing someone to see a queue contents I'm trying to not allow a user to see tickets that are not in his queue. - I looked at everyone - globally they can only create - I looked at everyone - within the forbidden queue they can only create I don't want this person to see comments and tickets, it will be bad. I should know this, but I'm failing miserably. Thanks, -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
