Thanks again for your help. I think I got it! --- On Tue, 8/30/11, Kevin Falcone <[email protected]> wrote:
> From: Kevin Falcone <[email protected]> > Subject: Re: [rt-users] quick delete extension with rt 4.02 > To: [email protected] > Date: Tuesday, August 30, 2011, 12:31 PM > On Tue, Aug 30, 2011 at 09:26:13AM > -0700, Shawn O'Connor wrote: > > Thanks for your help on this. You mentioned the > following: > > "You can configure RT to have a Quick Delete > action using > > Lifecycles, which will get you Quick Delete menu > items, and you can > > configure the Format to work by coping one of > the Take examples and > > tweaking the url parameters." > > > > I did read up on Lifecycles in the RT_Config.pm > document. I'm not clear on how to implement this > though. > > Just don't provide an update type. Look at the > Transitions > documentation. > > > At least in this situation. You also mentioned > "Take" examples. Where are those? > > Review the mailing list thread from earlier today with Take > in the > subject. > > -kevin > > > > > --- On Tue, 8/30/11, Kevin Falcone <[email protected]> > wrote: > > > > > From: Kevin Falcone <[email protected]> > > > Subject: Re: [rt-users] quick delete extension > with rt 4.02 > > > To: [email protected] > > > Date: Tuesday, August 30, 2011, 7:11 AM > > > On Mon, Aug 29, 2011 at 08:55:13PM > > > -0700, Shawn O'Connor wrote: > > > > I'm getting started with RT 4.02. From the > Best > > > Practical site > > > (http://www.bestpractical.com/rt/extensions.html?J:V-region- > > > > extension-list.id=39) it says that the > "quick delete" > > > extension is > > > > built into RT since 4.0. Does that mean I > don't need > > > to invoke it from > > > > RT_SiteConfig.pm? I tried adding it -- then > it looks > > > for the extension > > > > and errors out. So I'm guessing not. > However, after > > > adding the default > > > > search parameters that include the > quickdelete line > > > item ... > > > > > > By "included in 4.0" we don't mean that the > extension is > > > literally > > > packaged with it, and then enabled with a > @Plugins line, we > > > mean that > > > the functionality exists in core and you don't > need the > > > extension. > > > > > > You can configure RT to have a Quick Delete > action using > > > Lifecycles, > > > which will get you Quick Delete menu items, and > you can > > > configure the > > > Format to work by coping one of the Take examples > and > > > tweaking the > > > url parameters. > > > > > > If you want the QuickDelete format parameter to > still work, > > > you could > > > install the version on github. As documented in > the > > > README there, > > > you'll get the Format parameter, but not the > link. > > > > > > https://github.com/bestpractical/rt-extension-quickdelete > > > > > > -kevin > > > > > > > . > > > > . > > > > Priority, > > > > QuickDelete, > > > > '__NEWLINE__', > > > > . > > > > . > > > > . > > > > I get a blank column for the quickdelete > column. > > > I tried adding the extension, but I get the same > result and > > > then a different error regarding the extension. > Any > > > ideas? Is this a bug? -- Thanks. > > > > > > -----Inline Attachment Follows----- > > > > > > -------- > > > RT Training Sessions (http://bestpractical.com/services/training.html) > > > * Chicago, IL, USA — September 26 & 27, > 2011 > > > * San Francisco, CA, USA — October 18 & > 19, > > > 2011 > > > * Washington DC, USA — October 31 & > November 1, > > > 2011 > > > * Melbourne VIC, Australia — November 28 > & 29, > > > 2011 > > > * Barcelona, Spain — November 28 & 29, > > > 2011 > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Chicago, IL, USA September 26 & 27, > 2011 > > * San Francisco, CA, USA October 18 & > 19, 2011 > > * Washington DC, USA October 31 & > November 1, 2011 > > * Melbourne VIC, Australia November 28 > & 29, 2011 > > * Barcelona, Spain November 28 & 29, > 2011 > > -----Inline Attachment Follows----- > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, > 2011 > * Washington DC, USA — October 31 & November 1, > 2011 > * Melbourne VIC, Australia — November 28 & 29, > 2011 > * Barcelona, Spain — November 28 & 29, > 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
