Kevin Falcone <falcone <at> bestpractical.com> writes: > Out of curiousity, why was an old version of RT-Authen-ExternalAuth in > your RT tree? Did you upgrade in-place rather than into a clean > directory?
Yes, this was an upgrade-in-place. I inherited the upgrade from someone else who did the original install, so I didn't know what local customizations had been done and figured that an upgrade would be safer than a fresh install. Is this going to be a problem? I'm noticing some RTFM issues from the database update, namely that it couldn't update RTFM because 2.0 was installed. I don't believe that we use RTFM at all. Can this error be ignored, or is there a way to nuke this part of the database so that a fresh install of the most recent RTFM will work? thanks, r. Processing 3.8.9 setlogsock(): type='tcp': TCP service unavailable at /usr/local/lib/perl5/site_perl/5.8.9/Log/Dispatch/Syslog.pm line 75 Now inserting data. [Tue Jul 12 15:16:46 2011] [warning]: Use of uninitialized value in string eq at /data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm line 627, <> line 1. (/data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm:627) [Tue Jul 12 15:16:46 2011] [warning]: Use of uninitialized value in string eq at /data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm line 627, <> line 1. (/data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm:627) [Tue Jul 12 15:16:46 2011] [warning]: Use of uninitialized value in string eq at /data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm line 627, <> line 1. (/data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm:627) Processing 3.9.1 Now inserting data. Processing 3.9.2 Now inserting data. Processing 3.9.3 Now populating database schema. Processing 3.9.5 Now populating database schema. Processing 3.9.6 Now populating database schema. Processing 3.9.7 Now populating database schema. Now inserting data. Processing 3.9.8 Now populating database schema. Now inserting data. [Tue Jul 12 15:17:35 2011] [error]: You appear to be upgrading from RTFM 2.0 - We don't support upgrading this old of an RTFM yet (./etc/upgrade/3.9.8/content:14) [Tue Jul 12 15:17:35 2011] [error]: We found RTFM tables in your database. Checking for content. (./etc/upgrade/3.9.8/content:17) [Tue Jul 12 15:17:35 2011] [warning]: DBD::Oracle::db selectall_arrayref failed: ORA-00942: table or view does not exist (DBD ERROR: error possibly near <*> indicator at char 37 in 'SELECT count(*) AS articlecount FROM <*>FM_Articles') [for Statement "SELECT count(*) AS articlecount FROM FM_Articles"] at ./etc/upgrade/3.9.8/content line 19. (./etc/upgrade/3.9.8/content:19) Processing 4.0.0rc2 Processing 4.0.0rc4 Now populating database schema. Processing 4.0.0rc7 Now inserting data. Processing 4.0.1 Now inserting data. Done. -------- 2011 Training: http://bestpractical.com/services/training.html
