On Mon, Jul 11, 2011 at 04:53:32PM -0400, Kevin Falcone wrote: > On Mon, Jul 11, 2011 at 01:41:54PM -0400, Shawn M Plummer wrote: > > We do have a lot of users already in RT that are in AD. Updates may be > > working correctly with the script but it's new users it seems to have an > > issue with. > > > > USER3 exists in our AD currently but does not exist in RTs database and it > > fails to create that user. We do have alots of users in RT that no longer > > exist in AD but those do not seem to be causing any errors, or if they are > > it is not a problem. > > Ok, what about this question: > > > > If you log in as this user, can RT-Authen-ExternalAuth find and > > > authenticate this user? > > You might also want to provide some of your config settings.
I should also note that if you set RT to log in debug mode, you'll see both LDAPImport and ExternalAuth in your RT log, whereas the tool can only show you LDAPIMport logs in the console. -kevin
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