On Mon, Jul 11, 2011 at 01:41:54PM -0400, Shawn M Plummer wrote: > We do have a lot of users already in RT that are in AD. Updates may be > working correctly with the script but it's new users it seems to have an > issue with. > > USER3 exists in our AD currently but does not exist in RTs database and it > fails to create that user. We do have alots of users in RT that no longer > exist in AD but those do not seem to be causing any errors, or if they are it > is not a problem.
Ok, what about this question: > > If you log in as this user, can RT-Authen-ExternalAuth find and > > authenticate this user? You might also want to provide some of your config settings. -kevin
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