While I wait on ubuntu to release RT 4 (I assume I can go from 3.6.7 straight to 4; I could be wrong here), which would hopefully take care of https://bugs.launchpad.net/ubuntu/+source/request-tracker3.8/+bug/444046, I am testing RT-Extension-CommandByMail 0.9 in 3.6.7. Before you ask, no I can't just download RT from best practical; I have to deal with packages provided by ubuntu.
So, the first question is how do I set those plugins up? Having Set(@MailPlugins, qw( Auth::MailFrom Filter::TakeAction )); Set(@Plugins, qw( RT::Extension::CommandByMail )); In RT_SiteConfig.pm seem to do nothing, but at least causes no harm (cheerfully ignored). Reading http://comments.gmane.org/gmane.comp.bug-tracking.request-tracker.user/59470, I also tried use Auth::MailFrom; use Filter::TakeAction use RT::Extension::CommandByMail; which caused RT not to start. What else should I try? -------- 2011 Training: http://bestpractical.com/services/training.html
