On Tue, Jun 21, 2011 at 04:47:55PM -0400, Joshua Knarr wrote: > It's an upgrade of RT. More specifically it's an RT 3.4.5 DB I copied to a > clean MySQL 5 host > and did the upgrade process to arrive at 3.8.10 > > Right now it looks like fastCGI is the problem. We only have six or so > people logged in at the > moment but testing it on my box with curl used to consistently replicate > the problem with RT > giving us an RT_SID_ cookie and now I cannot reproduce it. > > I will let you know tomorrow when the load gets cranked up if you're > interested in chasing > this.
Again, without some replication we can do locally, there's very little that can be done. Your time is probably best spent looking at your apache config for the usual problem spots. -kevin > On Tue, 2011-06-21 at 16:36 -0400, Kevin Falcone wrote: > > On Tue, Jun 21, 2011 at 04:00:37PM -0400, Joshua Knarr wrote: > > Holy thread resurrection batman... > > > > > [1][1]http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC > > > > Unlike these users, however, we have no proxy in the way. Looks like > this issue was raised, > > dropped on the floor, raised again and never took off. > > > > Can I raise it again? ;) > > As I mentioned to your initial mail, every time this comes up, someone > has a proxy, mod_cache or some other thing in the middle causing > network problems. > > If you can provide a replication recipe for something like this that we > can run locally, we're happy to investigate it, but so far it's always > turned out to be a local misconfiguration. > > Replication recipe in this case would be clean install of RT, full > exact apache configuration and probably operating system version also. > Otherwise there are too many variables involved. > > -kevin > > > On Tue, 2011-06-21 at 12:17 -0400, Joshua Knarr wrote: > > > > OK now that I have a stable 3.8.10 life is easier. > > > > Using a fresh browser and tcpdump we found that RT seems to be giving > out RT_SID_ cookies at > > inappropriate times. > > > > LOG > > GET / HTTP/1.1 > > User-Agent: curl/7.19.7 (universal-apple-darwin10.0) libcurl/7.19.7 > OpenSSL/0.9.8l > > zlib/1.2.3 > > Host: gsiticket.gspt.net > > Accept: */* > > HTTP/1.1 200 OK > > Date: Tue, 21 Jun 2011 16:10:08 GMT > > Server: Apache/2.2.3 (Red Hat) > > Set-Cookie: RT_SID_gsiticket.80=badf8277bff46da285a9a4d9b7418d92; > path=/ > > ... > > /LOG > > > > The problem is that this RT_SID already exists for another user, > which is why this happens. > > If I fire up firebug in firefox and set this, I can be basically > anyone who is actively > > logged in. > > > > Ideas? > > > > On Tue, 2011-06-21 at 11:23 -0400, Joshua Knarr wrote: > > > > OK I know the wiki isn't official - what's the official source for > the mailing list > > archives? > > > > On Tue, 2011-06-21 at 11:03 -0400, Kevin Falcone wrote: > > > > On Tue, Jun 21, 2011 at 10:33:54AM -0400, Joshua Knarr wrote: > > > We have a very infrequent problem with RT 3.8.10 where users can > sometimes get another users > > > session. I have not been able to reproduce this for my user account. > Out of maybe 300 people > > > who look at RT every day, 2 of them have this problem. > > > > > > Anyone seen this before? > > > > If you search the mailing list archives, this always seems to be a > > proxy or mod_cache misbehaving > > > > -kevin > > -------- > > 2011 Training: [2][2]http://bestpractical.com/services/training.html > > > > -------- > > 2011 Training: [3][3]http://bestpractical.com/services/training.html > > > > +-----------------------------------------------+ > > |plain text document attachment (ATT1781072.txt)| > > +-----------------------------------------------+ > > > > -------- > > 2011 Training: [4][4]http://bestpractical.com/services/training.html > > > > -- > > Joshua Knarr > > Systems Engineer > > GSI Commerce, Inc. [5][5]http://www.gsicommerce.com > > E-Mail: [6][6][email protected] > > Office: 610-491-7110 > > Mobile: 484-636-7371 > > > > The information contained in this electronic mail transmission is > intended only for the use of > > the individual or entity named in this transmission. If you are not the > intended recipient of > > this transmission, you are hereby notified that any disclosure, copying > or distribution of the > > contents of this transmission is strictly prohibited and that you > should delete the contents > > of this transmission from your system immediately. Any comments or > statements contained in > > this transmission do not necessarily reflect the views or position of > GSI Commerce, Inc. or > > its subsidiaries and/or affiliates. > > > > References > > > > Visible links > > 1. > [7]http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC > > 2. [8]http://bestpractical.com/services/training.html > > 3. [9]http://bestpractical.com/services/training.html > > 4. [10]http://bestpractical.com/services/training.html > > 5. [11]http://www.gsicommerce.com/ > > 6. [12]mailto:[email protected] > > > > > -------- > > 2011 Training: [13]http://bestpractical.com/services/training.html > > -------- > 2011 Training: [14]http://bestpractical.com/services/training.html > > -- > Joshua Knarr > Systems Engineer > GSI Commerce, Inc. [15]http://www.gsicommerce.com > E-Mail: [16][email protected] > Office: 610-491-7110 > Mobile: 484-636-7371 > > The information contained in this electronic mail transmission is intended > only for the use of > the individual or entity named in this transmission. If you are not the > intended recipient of > this transmission, you are hereby notified that any disclosure, copying or > distribution of the > contents of this transmission is strictly prohibited and that you should > delete the contents > of this transmission from your system immediately. Any comments or > statements contained in > this transmission do not necessarily reflect the views or position of GSI > Commerce, Inc. or > its subsidiaries and/or affiliates. > > References > > Visible links > 1. > http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC > 2. http://bestpractical.com/services/training.html > 3. http://bestpractical.com/services/training.html > 4. http://bestpractical.com/services/training.html > 5. http://www.gsicommerce.com/ > 6. mailto:[email protected] > 7. > http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC > 8. http://bestpractical.com/services/training.html > 9. http://bestpractical.com/services/training.html > 10. http://bestpractical.com/services/training.html > 11. http://www.gsicommerce.com/ > 12. mailto:[email protected] > 13. http://bestpractical.com/services/training.html > 14. http://bestpractical.com/services/training.html > 15. http://www.gsicommerce.com/ > 16. mailto:[email protected] > > -------- > 2011 Training: http://bestpractical.com/services/training.html
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