To list, I'm looking thru a bunch of tickets (created back when we upgraded to 3.8.7) and I noticed there were no requestors for those tickets. I went into each of those tickets to add a Requestor and Viola' I got an error saying the group couldn't be found. Sure enough, there are a WHOLE SERIES of tickets that have no requestors and no groups (AdminCc, Cc, Requestors, Owners). Soooo, I was wondering if anyone had any SQL or code to correct this situation.
I'm thinking if I just add the Groups using SQL, then I could just do a bulk update within RT to get Requestors in those tickets. By going at it that way, I should have to worry about the ACL, etc. Any thoughts? Kenn LBNL
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