Hi, As long as template and condition for notification scrips match then it's recommended to join them into one scrip. For example "On C notify X with template T" and "On C notify Y with template T" get joined into "On C notify X and Y with template T".
On Sat, Jun 18, 2011 at 10:05 AM, Vitaly Tskhovrebov <[email protected]> wrote: > Hello. > > I'm using group for AdminCC the queue. Eventually, member of AdminCC created > ticket, so he became requester. When owner of ticket reply him, requestor > receives duplicate email notification: one for requestor, and the same for > AdminCC. Is there any way to get rid of duplicate emails? > > RT4. > > -- > Regards, Vitaly Tskhovrebov > Senior System Administrator > U.S. +1 (206) 905-9939 > Russia +7 911 094-2035 > > -------- > 2011 Training: http://bestpractical.com/services/training.html > -- Best regards, Ruslan. -------- 2011 Training: http://bestpractical.com/services/training.html
