Hello.I'm using group for AdminCC the queue. Eventually, member of AdminCC created ticket, so he became requester. When owner of ticket reply him, requestor receives duplicate email notification: one for requestor, and the same for AdminCC. Is there any way to get rid of duplicate emails?
RT4. -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 -------- 2011 Training: http://bestpractical.com/services/training.html
