Carlos Silva wrote: > Hi all, > > I'm interested in implementing ticket replies by email, and although > ticket creation is a plus is not necessary. > As I have a big number of queues and other constraints I don't want to > create a reply address for each queue. > Is it possible using the fetchmail and rt-mailgate method, to poll just > one general email address, and RT sending the reply to the correct queue > and ticket, as the ticket number is global and not queue related ?
I may well be wrong, and I'm sure someone will correct me very quickly if I am, but I think the Queue you specify for the mailgate will only apply to new ticket creation meaning that if a ticket already exists and is in a different queue, the correspondence will be added and the ticket will remain in the queue it was in. I may be wrong. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
