Mike, you were right, that's it, thanks. I've tried without having a "--queue" so I thought it wouldn't work, silly me.
Regards, Carlos Silva Mike Peachey wrote: > Carlos Silva wrote: >> Hi all, >> >> I'm interested in implementing ticket replies by email, and although >> ticket creation is a plus is not necessary. >> As I have a big number of queues and other constraints I don't want to >> create a reply address for each queue. >> Is it possible using the fetchmail and rt-mailgate method, to poll >> just one general email address, and RT sending the reply to the >> correct queue and ticket, as the ticket number is global and not queue >> related ? > > I may well be wrong, and I'm sure someone will correct me very quickly > if I am, but I think the Queue you specify for the mailgate will only > apply to new ticket creation meaning that if a ticket already exists and > is in a different queue, the correspondence will be added and the ticket > will remain in the queue it was in. > > I may be wrong. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
