I'm an asking SolArk to put a tech support person on this list. Hang tight, they will likely reach out to Michael Welch tonight.
Daryl On Tue, Jun 10, 2025, 7:26 PM Michael Morningstar via RE-wrenches < [email protected]> wrote: > Hello All, > Does anyone have any contacts at Sol-Ark? I have a system that went > off-line over a year ago, soon after they changed from PVPRO to MySol-Ark. > I've been to the site more times than I can count. At first, they gaslit me > and said the problem was my customer's router. I brought in an IT > specialist who proved it wasn't. So they said that the dongle got bricked > from the change to MySol-Ark, and sent a new dongle, which I swear took a > month or two. Dongle didn't solve the issue and they tried blaming > the router. So we paid for the IT guy to come out. Again. Next dongle > didn't solve the issue. So they sent a new WiFi card. Still won't connect > to the internet. But now the Inverter sees the customers WiFi signal which > it didn't previously, causing us to run ethernet from the house to the > utility building. Phones and computers connected to WiFi out there. But > Sol-Ark said no it wasn't their fault. A typical site visit goes like this: > Get to site and replace X part. No effect. Call Sol-Ark. Explain in > excruciating detail the minutia of all the system intricacies to some > low-level. Get bullshit response. Ask to speak to someone who can help. > Told that someone will call me back (I explain that I'm out in the field). > And only once did someone actually call me back. Like a week later. Many > instances like this. > > I'm trying to arrange to have tech support available at a time when I can > bring out our IT guy. I left a message this morning and I have sent Jharen > two emails. No response. I could really use some help if someone knows > anyone at the company that could see this through. > > This is only my third Sol-Ark install. The first used 8 12ks and we were > unable to commission it due to poor tech support. It was only after > reaching out to the founder/CEO that we got someone competent that we > realized we had mislabeled 8Ks in the mix. The second install is this one. > Currently doing a 60K and then I'm done with them. > > -- > > Michael Morningstar > > > Morningstar Electric Inc > > PO Box 1494 > > Mount Shasta, CA 96067 > > 530-921-0560 > > CSLB 1116835 > > [email protected] > > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > >
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